WARRANTY POLICY & MAINTENANCE
We stand behind every product with comprehensive coverage and professional support.
1-Year Comprehensive Warranty
Full Coverage
Manufacturing defects, materials, and workmanship fully covered for 12 months from purchase date.
Fast Service
Quick response time to warranty claims. Most issues resolved or replaced within 7 business days.
Expert Support
Professional support team available to assist with maintenance and technical questions anytime.
What's Covered
Manufacturing Defects
Faulty materials or production errors detected within warranty period.
Installation Defects
Improper installation by our professional team covered for 12 months.
Component Failure
Replacement of motors, springs, frames, and hardware at no cost.
Labor Costs
Professional labor for repair or replacement services at no charge.
What's Not Covered
Accidental Damage
Damage from misuse, accidents, or improper handling by customer.
Normal Wear & Tear
Cosmetic damage, fading, or aging of materials over time.
Third-Party Installation
Issues arising from installation by non-ScreenCraft professionals.
Weather Damage
Damage from severe weather, storms, or natural disasters.
Maintenance Guide
Regular Cleaning
- • Clean screens monthly with soft brush or cloth to remove dust and debris
- • Use mild soap and lukewarm water for gentle cleaning without damage
- • Wipe blinds with microfiber cloth or vacuum with soft attachment
- • Avoid abrasive materials or harsh chemicals that may damage finishes
Preventive Care
- • Inspect seals and weatherstripping quarterly for signs of wear
- • Lubricate sliding tracks and hinges annually with silicone-based lubricant
- • Check for loose hardware and tighten bolts as needed
- • Ensure motorized units are functioning smoothly and safely
How to File a Warranty Claim
Contact Us Within 30 Days
Report the issue within 30 days of discovery. Call +27 11 000 0000 or email info@screencraft.co.za with details and photos if possible.
Provide Proof of Purchase
Have your original invoice or receipt ready. Our team will verify warranty coverage and assess the claim.
Schedule Inspection
Our technician will inspect the product and determine the appropriate resolution within 5 business days.
Resolution & Repair
Approved claims are repaired or replaced at no cost. We handle all labor and material expenses.
Need Warranty Support?
Our customer service team is ready to help with any warranty questions or claims.
Contact Our Support Team